Livisi is a fully owned subsidiary of innogy SEand operates the SmartHome platform.
We are a smart home platform provider. Our aim is to generate more partners for the platform in order to make the product range – such as devices, functions and services - even more attractive and secure for customers in the future. innogy is one of our partners.
Livisi is a word creation derived from"live easy", which represents one core of our idea: We make the lives of our customers easier, more connected and bring smart technology and services into everyday life.
For technical support inquiries, please contact: SMARTHOME.SERVICE@INNOGY.COM or Tel.: +49 (0) 800-1234060
Livisi operates theSmartHome central unit, the app as well as the backend for innogy SmartHome. Thismakes us innogy’s infrastructure operator. innogy is currently responsible forthe distribution of the products.
Livisi GmbH exists since 01.01.2019. Many ofour team members have been pioneers of the smart-home idea for years and haveextensive experience. At Livisi, we can link their expertise with the ideas ofyoung creatives and connect them with the smart-home professionals of ourpartners.
Since Livisi operates the SmartHome central unit, the app and the backend for innogy SmartHome, these customers become customers of Livisi GmbH, a fully owned subsidiary of innogy.
For innogy customers, nothing about the existing product and service range will change. In the future, the product range will become more attractive. In other words: more devices, more functions, more services!
In order to continue receiving offers from innogy, you must give your consent via the app or on the innogy website.
Livisi is taking the next step to make SmartHome systems even more sustainable and attractive for its customers.
No, the terms of use remain essentially the same, only the new company was introduced.
In order to use the SmartHome system, you must agree to the terms of use. Your consent is required for you to continue to fully use your product in the future and benefit from the further development of the system. If you do not give your consent, your product will no longer be supported within a few weeks.
Once you have agreed to the current Livisi terms of use, you can continue the use your innogy SmartHome system as usual.If you do not agree to the terms of use, your product can no longer be supported.
Of course. innogy SmartHome is based on Livisi technology and will operate the SmartHome system for innogy in the future.
<p>No. Using the innogy SmartHome system from home remains free of charge. The costs for existing additional offers also remain unchanged.</p>
The security of your data is a top priority forboth, innogy and us. Therefore your data will of course always be treated withgreatest care. We want to make the use of data as transparent as possible andprovide you with control over your data. Further information can be found in our data protection information.
Yes, your personal data will remain in Germany.
We continuously broaden our product range with more devices, more functions and more services for you – to bring smart home into your daily life.
As usual, if you have any questions about innogy SmartHome, please call the service hotline at 0800-1234060 or send an e-mail to smarthome@innogy.com. We are happy to help with all questions about your innogy SmartHome system.
In such cases, please contact the vendor of the defective device.
In addition to agreeing to the terms of use, Livisi and innogy would like to keep you informed about individual offers on a regular basis. For this, we need your consent once. Thus we can guarantee that you will always be informed and will not miss any technical developments in the future.
For technical warranty claims, please contact the vendor of the device. If you have any questions about innogy SmartHome, please call the service hotline at 0800-1234060 or send an e-mail to SMARTHOME@INNOGY.COM. If you have any questions about our platform or the Livisi company, please contact PRESSE@LIVISI.DE.
Smart home systems are available for purchase via several distribution channels. For instance, please visit WWW.INNOGY.COM to find out more.
The app iscompatible with Apple IOS and Google Android. Compatibility with very olddevices or dated iOS/Android operating systems cannot always be guaranteed.
We will keep you informed about all necessary updates, which you should then run yourself.
The Livisi platform is compatible with the same devices as innogy SmartHome. We are continuously expanding this range - this is one of Livisi's main objectives.
Yes. You can control all devices compatible with innogy SmartHome.
If you have any questions about innogySmartHome, please call the service hotline at 0800-1234060 or send an e-mail to SMARTHOME@INNOGY.COM. We are happy to help with all questions about your innogySmartHome system.
Livisi provides the new, 2nd generation innogy SmartHome central unit, which is the core of the innogy SmartHome system. We also call it the Livisi Home-Hub.
You can continue to use the innogy SmartHome app as usual. It is available for download from the Apple App Store or Google Android PlayStore.
Yes, anInternet connection is required for initial setup, on-the-go control, software updates and configuration changes. Once set, however, the scenarios will work without online access. If you are using Internet-connected devices (such as Amazon Alexa or Phillips Hue), an Internet connection is also required.
No. You can use everything as before.
You can use your innogy SmartHome app as usual. This, however, is new: In the future, we will be able to offer you additional helpful services from our partners.
In case you forgot your password, go to the login page of your SmartHome app and click on "Forgot your username or password?”. Then follow the instructions to reset your password. Please note that changing your password may take up to 10minutes.
Please call the servicehotline at 0800-1234060 or send an e-mail to SMARTHOME@INNOGY.COM.
The scenarios are if-then rules that allow you to independently program creative and helpful processes. You can find many interesting examples of users in the innogy SmartHome Community.
Livisi operates a so-called "openecosystem". This means that manufacturers of equipment have the opportunity to make their equipment compatible with Livisi. The following devices are already compatible in the open ecosystem (as of April 2019):
+49 (0) 800-1234060
LIVISI GMBH, FREISTUHL 7, 44137 DORTMUND, GERMANY
Technischer Support
smarthome.service@innogy.com
© 2020 LIVISI. ALL RIGHTS RESERVED
